Privacy Policy

Effective Date: September 16th, 2025

Last Updated: September 16th, 2025

1. Introduction

Welcome to Talkable.chat ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our personalized language learning application and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

Account Information: Name, email address, username, password, and profile preferences
Profile Data: Language preferences, and personalization settings
Learning Content: Text inputs, your vocabularies, and responses to exercises
Communication Data: Messages sent to customer support, feedback, and survey responses
Payment Information: Billing details and payment method information (processed securely through third-party payment processors)
Google Account Data: Basic profile information when you sign in with Google (name, email, profile picture)

2.2 Automatically Collected Information

Usage Data: Learning progress, session duration, feature usage, lesson completion rates, and performance metrics
Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
Log Data: Access times, pages viewed, app crashes, and system activity
Location Data: General location information (country/region) for content localization
Cookies and Similar Technologies: Preferences, authentication tokens, and analytics data

2.3 Google User Data

2.3.1 Google Account Integration

When you choose to sign in with Google, we access limited information from your Google account to provide our services:

Information We Access:

Basic profile information (name, email address, profile picture) Google account identifier for user authentication Email address for account creation and communication

How We Use Google Data:

Authentication: To verify your identity and allow secure login to our service
Account Creation: To create and maintain your Talkable.chat account
Communication: To send you service-related emails, lesson reminders, and updates at your Google email address
User Identification: To link your learning progress and preferences to your account

2.3.2 Google Limited Use Compliance

Our use of information received from Google APIs adheres to Google API Services User Data Policy, including the Limited Use requirements. Specifically:

We only request access to Google user data that is necessary for our language learning service
We do not use Google user data for serving advertisements
We do not allow humans to read Google user data unless required for security purposes, compliance with applicable law, or with your explicit consent
We do not transfer Google user data to third parties except as disclosed in this Privacy Policy
We do not use or transfer Google user data for determining creditworthiness or for lending purposes

2.3.3 Data Storage and Security

Google user data is stored securely using industry-standard encryption and access controls. We retain this information only as long as necessary to provide our services or as required by law.

2.3.4 Revoking Access

You can revoke our access to your Google account data at any time by:

Visiting your Google Account permissions page
Removing Talkable.chat from your connected applications
Contacting us directly to delete your account

3. How We Use Your Information

3.1 Service Provision

Deliver personalized language learning experiences
Track and analyze your learning progress
Customize content based on your proficiency level and goals

3.2 Service Improvement

Analyze usage patterns to improve our app
Develop new features and educational content
Conduct research to enhance learning effectiveness
Perform quality assurance and testing

3.3 Communication

Send lesson reminders and progress updates
Provide customer support and technical assistance
Share important service updates and policy changes
Send marketing communications (with your consent)

3.4 Legal and Security

Ensure platform security and prevent fraud
Comply with legal obligations and enforce our terms
Protect user safety and investigate violations

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

Contract Performance: To provide our language learning services
Legitimate Interests: To improve our services and ensure platform security
Consent: For marketing communications and optional features
Legal Compliance: To meet regulatory requirements

5. Information Sharing and Disclosure

5.1 Third-Party Service Providers

We may share information with trusted partners who assist in:

Cloud hosting and data storage
Payment processing
Analytics and performance monitoring
Marketing and communication platforms

5.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5.3 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and the safety of our users.

5.4 Aggregate Information

We may share anonymized, aggregated data that cannot identify individual users for research and marketing purposes.

6. Data Security

We implement industry-standard security measures including:

Encryption of data in transit and at rest
Access controls and authentication protocols
Secure data centers with physical and digital safeguards

7. Data Retention

Account Data: We will delete your data when you close your account or when no longer needed for legitimate business purposes.
Learning Data: We will delete your data when you close your account or when no longer needed for legitimate business purposes.

8. Your Rights and Choices

8.1 Access and Control

View and update your profile information
Delete specific content
Deactivate or delete your account

8.2 GDPR Rights (EU Users)

Right of Access: Request copies of your personal data
Right to Rectification: Correct inaccurate information
Right to Erasure: Request deletion of your data
Right to Portability: Transfer your data to another service
Right to Object: Opt out of certain processing activities
Right to Restrict: Limit how we process your data

8.3 Communication Preferences

Opt out of marketing emails
Adjust notification settings
Control lesson reminders and progress updates

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze how you use our Service
Provide personalized content and recommendations
Ensure platform security and prevent fraud

You can control cookie preferences through your browser settings.

10. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards through:

EU Standard Contractual Clauses
Adequacy decisions by relevant authorities
Other legally approved transfer mechanisms

11. Third-Party Links

Our Service may contain links to external websites. This Privacy Policy does not apply to third-party sites, and we encourage you to review their privacy practices.

12. California Privacy Rights (CCPA)

California residents have additional rights including:

Right to know what personal information is collected
Right to delete personal information
Right to opt out of the sale of personal information
Right to non-discrimination for exercising privacy rights

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated through:

Email notification to registered users
Prominent notice in our app
Updated "Last Modified" date

Continued use of our Service after changes constitutes acceptance of the updated policy.

14. Contact Information

For privacy-related questions or requests, contact us at:

Email: [email protected]

Address: 2108 N St Suite N, Sacramento, CA 95816

Response Time: We aim to respond to privacy requests within 30 days.

This Privacy Policy is designed to comply with GDPR, CCPA, and other applicable privacy laws. For specific legal requirements in your jurisdiction, please consult with a privacy attorney.